No email or password. Choose the section you need.
Manager Portal
Furryland of Cleveland and Cincinnati
Manager Daily Reporting & KPI System
Manager
Overall Day Status
Green = normal operations. Yellow = attention or follow-up.
Red = immediate escalation.
👥 Groomers Working Today
⏰ Attendance
💰 Groomer Add-On Performance
Groomer appointment and add-on numbers are entered above under each groomer.
🐕 Customer / Grooming Quality
🚐 Van / Equipment
⚠️ Safety
🎓 Training & Coaching
📋 Manager Daily Summary
👤 Pone / Ownership
🚦 Issue Routing & Escalation
Pone receives every daily report. Only check a routing item when another owner needs to be involved.
Pone only — no additional owner involved.
📨 Report To
All daily manager reports go to Pone.
If another owner needs to be involved, use the checkboxes under Issue Routing & Escalation. The app will add the appropriate owner only for that issue.
📊 KPI Daily Evidence
This manager report feeds the monthly and quarterly KPI roll-up. Daily operational facts are calculated now; weighted 0–100 scoring will use the approved Cincinnati KPI thresholds once those baselines are finalized.
Productivity0
appointments completed
Add-On Ask Rate0.0%
customers asked ÷ appointments
Add-On Conversion0.0%
add-ons sold ÷ customers asked
Add-On Revenue$0.00
daily groomer add-on revenue
AttendanceClear
daily attendance evidence
QualityClear
complaint / quality evidence
Van UptimeClear
van / equipment evidence
SafetyClear
safety incident evidence
TrainingNo
training / coaching today
48-Hour PlanningClear
look-ahead status
📈 KPI Rollup
Daily manager evidence rolls into monthly totals and then quarterly totals. The approved KPI category weights are preserved; the final weighted 0–100 score remains pending until Cincinnati performance thresholds are approved.
Monitor attendance, punctuality, call-offs, no-shows, and recurring reliability issues.
Van Uptime & Maintenance
15%
Keep vans clean, safe, maintained, stocked, and available; identify problems before they create avoidable downtime.
Groomer & Van Utilization
10%
Use available groomers and vans effectively and coordinate operational capacity with dispatch.
Safety
10%
Enforce safe pet handling, employee safety, incident reporting, and immediate correction of unsafe practices.
Training & Employee Development
5%
Onboard, train, evaluate, coach, and help new groomers become safe and productive.
Problem Resolution & Follow-Through
5%
Own operational problems through resolution and escalate serious matters promptly.
48-Hour Planning & Communication
5%
Look ahead for staffing, van, equipment, supply, training, and operational issues and communicate early.
Cash Collection, Deposit & Reconciliation
10%
Ensure groomers account for all company cash collected and place/deposit it in the designated company mailbox or approved location at the end of each workday. Review cash records daily, reconcile expected versus deposited amounts, and resolve or escalate any missing, late, or unexplained cash promptly. Weekly reconciliation must confirm there are no outstanding undeposited amounts.
95–100%$500
Quarterly KPI bonus
90–94%$350
Quarterly KPI bonus
85–89%$200
Quarterly KPI bonus
80–84%$150
Quarterly KPI bonus
Below 80%$0
Quarterly KPI bonus
Maximum Annual Opportunity$2,000
$500 maximum each quarter
📎 Photos & Supporting Documents
Photos, PDFs, documents and supporting records can be attached.
Daily Summary Preview
Nicole Dispatcher Dashboard
Furryland of Cleveland and Cincinnati
Nicole — Dispatcher Performance Dashboard
📅 Dashboard Period
This dashboard summarizes dispatcher reports saved in this portal for the selected month.
Total Dispatcher Reports0
Total Leads0
Total Bookings0
Team Conversion0%
🏆 Dispatcher Performance
Each dispatcher is compared using the same 100-point KPI score. Nicole can quickly see who is excelling and who needs coaching.
No dispatcher reports found for this month yet.
💰 Monthly Incentive Guide
95–100 $300 — Outstanding
90–94 $225 — Excellent
85–89 $150 — Strong
80–84 $75 — Meets Goal
Below 80 $0 — Needs Improvement
Quality gate: confirmed falsification, serious booking misconduct, or repeated failure to document required booking/customer information can make the dispatcher ineligible for the monthly bonus. Nicole reviews the final result.
🎯 What Nicole Should Coach
Low Conversion Review lead handling, response speed, pricing explanation and closing technique.
Low Booking Quality Check address, pet details, vet requirements, MoeGo notes and appointment confirmation.
Weak Follow-Up Make sure unbooked leads and cancellations are actively worked instead of left open.
Strong Performer Recognize consistent high scores and use their process as the team standard.
📊 Dispatcher KPI Scorecard — 100 Points
Category
Weight
What Good Performance Means
Booking Conversion
30%
Convert qualified leads into booked appointments.
Booking Quality / Accuracy
25%
Complete, accurate customer/pet/address/vet information and proper MoeGo notes.
Lead Follow-Up & Recovery
15%
Work unbooked leads, pending customers, cancellations and open appointment capacity.
Customer Review Requests
10%
Consistently ask appropriate customers for Google, Yelp and Thumbtack reviews.
Shift Reliability / Reporting
10%
Accurate login/logout and completed daily report.
MoeGo Documentation & Improvement
10%
Clear notes, identify friction and contribute practical process improvements.
MoeGo & Call Dispatcher
Furryland of Cleveland and Cincinnati
MoeGo & Call Dispatcher Daily Performance Report
🎧 Dispatcher & Shift
Dispatcher reports are routed to Nicole for booking/scheduling oversight.
📅 Booking Results
Booking Conversion
0.0%
Total Outreach
0
📣 Customer Outreach by Channel
Number of customers/leads you personally reached out to today.
⭐ Review Requests
Check each platform you asked customers to review today.
✅ Booking Quality Checklist
Use this as a quick quality check on customer conversations and bookings.
📊 LIVE Dispatcher KPI Performance — 100 Points
Live performance score for this daily report. The score rewards bookings, fast follow-up, quality, reviews, and reliable shift coverage — not just raw activity.
Quality Gate: A dispatcher is not bonus-eligible for the month if there is confirmed falsification, serious booking misconduct, or repeated failure to document required customer/booking information. Nicole reviews the final monthly result.
Use your phone camera or photo library to attach required daily proof.
💵 Cash Photo Enter any cash received below. If cash is greater than $0, the Photo Showing Cash Received upload will appear and is required.
🏦 Deposit Receipt / Proof If cash was received, a photo of the deposit receipt or other approved deposit proof is also required before submission.
⛽ Gas / Supply Receipt Check “Did you purchase gas or supplies today?” below. The receipt-photo upload will appear and is required.
📎 Other Daily Photo(s) You may also attach other supporting photos here.
Examples: van condition, equipment issue, supply purchase, or other proof that should be kept with the daily closeout.
Current version: the phone can select/take the photos now. Permanent server upload and attachment delivery will be enabled when the secure Supabase submission backend is connected.
🧾 Gas / Supply Purchases
Take or upload clear photos of every gas or company-supply receipt from today.
💵 Cash Custody & Deposit
⚠️ IMPORTANT — COMPANY CASH IS A SERIOUS RESPONSIBILITY
Company cash must be safeguarded, accurately recorded, and deposited according to Furry Land procedure. Failure to follow the cash-handling protocol may result in disciplinary action. If the facts indicate that company money was knowingly kept, used, concealed, or not returned with the purpose of depriving the company of its property, the matter may be referred to law enforcement and may constitute theft under Ohio Revised Code § 2913.02. An accidental mistake or missed step is not automatically a criminal offense.
Enter $0.00 if you did not receive company cash today.
Cash Responsibility Acknowledgment
I acknowledge that the company cash shown above is in my possession and is Furry Land company property. I am responsible for safeguarding it and depositing the required amount according to company procedure. If company cash entrusted to me is lost, missing, or not deposited, I may be responsible for repayment subject to applicable law and company policy. I certify that the cash amount and information I enter are accurate.
Your name, signature and submission date/time will be recorded with this cash record.
✓ BALANCED — Difference: $0.00
📝 End-of-Day Notes
✍️ Groomer Daily Acknowledgment
Submitting records your name and current date/time on this device.