Furryland of Cleveland and Cincinnati

📲 Install Furryland App

Install this portal on your phone so it opens like an app from your Home Screen.

On iPhone (Safari): Share → Add to Home Screen. On Samsung (Chrome): tap Install App when available, or Chrome menu ⋮ → Add to Home screen.

Customer Reviews

Choose Your Portal

Choose your portal, then enter your 4-digit employee code. Your name and location will fill automatically.

Quick Media

Add a photo, video, or audio note to the Manager report. The selected media stays ready while you complete the report.

Manager

Manager Name Location Report Date

Today is selected automatically. Choose an earlier report date if submitting late (up to seven days).

📋 Today’s Work

What did you do today?

Essential Manager Summary

Schedule or Routing Problems Important Action Needed Tomorrow / Next 48 Hours

Groomers Working Today

Manager Grooming Responsibilities

Automatically included in the same Manager KPI when Shelbi or Amanda performs grooming work. This adds responsibilities; it does not create a separate KPI or additional Manager incentive.

Manager Grooming Today

Evaluation Date

Manager Grooming Responsibility	Weight	Weighted Score
On-Time to Customer Appointments	20%	— / 20
Attendance / Shows Up for Scheduled Shifts	20%	— / 20
Customer Satisfaction / No Valid Complaints	15%	— / 15
Excellent Driving / No At-Fault Accident	15%	— / 15
Completes Daily Tasks & Responsibilities	5%	— / 5
Helps Clean & Organize Flex Space	5%	— / 5
Positive Attitude & Encouragement	5%	— / 5
Teamwork / Willing to Help Teammates	2.5%	— / 2.5
Communication / Ideas & Concerns Constructively	2.5%	— / 2.5

Manager Grooming Responsibility Score

Pending

Weighted Manager KPI contribution: Pending / 20 points

Included inside this same Manager KPI only on days the manager grooms.

Groomer KPI Verification Notes

Attendance

Any attendance issue with groomers today?

Groomer Add-On Performance

Did any groomer offer an add-on today?

Customer / Employee Incident or Grooming Quality

Any customer, employee, pet, or grooming quality issue?

Flex Space Cleaning & Organization

Is the flex space clean and organized?

Manager KPI: Pending / 5 points

Van / Equipment

Any van or equipment issue?

Safety

Any safety incident?

Training & Coaching

Any training or coaching today?

Owner Response & Urgent Issues

Every owner receives the same full manager report. Mark only issues that need an urgent response.

Automatic recipients — no selection needed

Pone · CEOSaysong · HRMichael · Operations, vans & mileageNicole · Dispatch

Automatic responsibility: Any van, mileage, odometer, fuel, repair, or equipment issue is assigned to Michael for response.

Action owner What do you need help with?

HR & PersonnelResponse owner: SaysongStaffing, conduct and personnel mattersMark urgent · response needed Booking & SchedulingResponse owner: NicoleBookings, dispatch and customer follow-upMark urgent · response needed Van, Mileage & EquipmentResponse owner: MichaelVan problems, mileage or odometer questions, fuel, repairs and equipmentMark urgent · response needed Serious InjuryResponse owner: Michael + PoneCustomer, groomer or pet injuryMark urgent · response needed Major Business RiskResponse owner: PoneMajor safety, legal, financial or reputation riskMark urgent · response needed CEO Decision / ApprovalResponse owner: PoneDecisions or approval needed to move forwardMark urgent · response needed

All 4 owners receive this report. No urgent response flagged.

Urgent flags identify the response owner. Every owner still receives the same full report. For an immediate emergency, contact the appropriate owner directly.

Delivery depends on email service availability. The submission result will identify any fallback or incomplete owner delivery.

📦 Supplies List

Select the exact product and enter the quantity needed. Product size is already listed so ownership knows exactly what to reorder. Use the photo option when the label, packaging, or exact item needs confirmation.

Do you need to record supplies today?

📊 KPI Daily Evidence

This manager report feeds the monthly and quarterly KPI roll-up. Daily operational facts are calculated now; weighted 0–100 scoring will use the approved Cincinnati KPI thresholds once those baselines are finalized.

Productivity0

appointments completed

Add-On Ask Rate0.0%

customers asked ÷ appointments

Add-On Conversion0.0%

add-ons sold ÷ customers asked

Add-On Revenue$0.00

daily groomer add-on revenue

AttendanceClear

daily attendance evidence

QualityClear

complaint / quality evidence

Van UptimeClear

van / equipment evidence

SafetyClear

safety incident evidence

TrainingNo

training / coaching today

Flex SpacePending

cleaning & organization • 5 KPI points

48-Hour PlanningClear

look-ahead status

📈 KPI Rollup

Daily manager evidence rolls into monthly totals and then quarterly totals. The approved KPI category weights are preserved; the final weighted 0–100 score remains pending until Cincinnati performance thresholds are approved.

Month—

No saved report yet

Quarter—

No saved report yet

Overall Manager KPI Weight100%

One combined Manager KPI. Existing Manager responsibilities and incentive tiers stay the same.

Manager KPI—

Grooming responsibilities are automatically included when Shelbi or Amanda grooms.

Quarterly BonusPending

91–100: $500.00 • 81–90: $350.00 • 75–80: $200.00 • below 75: Needs Improvement
Maximum: $500.00/quarter • $2,000.00/year

🎯 Overall Manager KPI Scorecard — 100%

One Manager KPI: Shelbi and Amanda keep the same Manager KPI and incentive tiers. When either manager grooms, the grooming responsibilities are automatically added inside this same KPI—never as a second KPI or separate Manager incentive.

Manager grooming responsibilities are not active for this report.

Quarterly performance is reviewed using this scorecard. The KPI bonus is separate from grooming commission, tips, and Manager Duty Pay.

KPI Category	Weight	What Good Performance Means
Groomer KPI Contribution	20%	The Overall Groomer KPI verified in the Manager Portal contributes 20% to the Manager's final KPI.
Groomer Productivity & Operational Performance	12%	Keep groomers productive; monitor completed appointments, operational cancellations, delays, and avoidable idle time.
Grooming Quality & Customer Satisfaction	12%	Maintain grooming standards; address complaints, repeat issues, redo, refunds, and coaching needs.
Groomer Attendance & Reliability	12%	Monitor attendance, punctuality, call-offs, no-shows, and recurring reliability issues.
Van Uptime & Maintenance	7%	Keep vans clean, safe, maintained, stocked, and available; identify problems before they create avoidable downtime.
Flex Space Cleanliness & Organization	5%	Keep the open space, bathroom, washer, dryer, inventory, and towels clean, folded, and organized; if incomplete, document the planned cleaning date.
Groomer & Van Utilization	8%	Use available groomers and vans effectively and coordinate operational capacity with dispatch.
Safety	8%	Enforce safe pet handling, employee safety, incident reporting, and immediate correction of unsafe practices.
Cash Collection, Deposit & Reconciliation	8%	Ensure groomers account for all company cash collected and place/deposit it in the designated company mailbox or approved location at the end of each workday. Review cash records daily, reconcile expected versus deposited amounts, and resolve or escalate any missing, late, or unexplained cash promptly. Weekly reconciliation must confirm there are no outstanding undeposited amounts.
Training & Employee Development	3%	Onboard, train, evaluate, coach, and help new groomers become safe and productive.
Problem Resolution & Follow-Through	3%	Own operational problems through resolution and escalate serious matters promptly.
48-Hour Planning & Communication	2%	Look ahead for staffing, van, equipment, supply, training, and operational issues and communicate early.
TOTAL OVERALL MANAGER KPI	100%	80% Manager Operations + 20% Groomer KPI Contribution

91–100%$500.00

Quarterly KPI bonus

81–90%$350.00

Quarterly KPI bonus

75–80%$200.00

Quarterly KPI bonus

Below 75%Needs Improvement

$0.00 quarterly KPI bonus

Maximum Annual Opportunity$2,000.00

$500.00 maximum each quarter

💳 Company Money & Deposit Proof

⚠️ IMPORTANT — COMPANY CASH IS A SERIOUS RESPONSIBILITY

Company cash must be safeguarded, accurately recorded, and deposited according to Furry Land procedure. Failure to follow the cash-handling protocol may result in disciplinary action. If the facts indicate that company money was knowingly kept, used, concealed, or not returned with the purpose of depriving the company of its property, the matter may be referred to law enforcement and may constitute theft under Ohio Revised Code § 2913.02. An accidental mistake or missed step is not automatically a criminal offense.

Complete this section when company money was received today or when a prior outstanding balance is still in your possession. Prior cash carries forward until it is turned in. Select where the money is now and complete the acknowledgment.

Did you receive or collect company money today?

Manager Signature & Acknowledgment

Sign here after reviewing the daily report. Your signature and acknowledgment are required before final submission.

I certify that this daily summary is accurate and complete.

📅 Dashboard Period

Month

This dashboard summarizes dispatcher reports saved in this portal for the selected month.

Total Dispatcher Reports0

Total Leads0

Total Bookings0

Team Conversion0%

🏆 Dispatcher Performance

Each dispatcher is compared using the same 100-point KPI score. Nicole can quickly see who is excelling and who needs coaching.

No dispatcher reports found for this month yet.

💰 Monthly Incentive Guide

95–100
$300.00 — Outstanding

90–94
$225.00 — Excellent

85–89
$150.00 — Strong

80–84
$75.00 — Meets Goal

Below 80
$0.00 — Needs Improvement

Quality gate: confirmed falsification, serious booking misconduct, or repeated failure to document required booking/customer information can make the dispatcher ineligible for the monthly bonus. Nicole reviews the final result.

🎯 What Nicole Should Coach

Low Conversion
Review lead handling, response speed, pricing explanation and closing technique.

Low Booking Quality
Check address, pet details, vet requirements, MoeGo notes and appointment confirmation.

Weak Follow-Up
Make sure unbooked leads and cancellations are actively worked instead of left open.

Strong Performer
Recognize consistent high scores and use their process as the team standard.

📊 Dispatcher KPI Scorecard — 100 Points

Category	Weight	What Good Performance Means
Recovered Bookings / Filled Open Spots	30%	Successfully fill cancellations and otherwise empty appointment capacity.
New Booking Conversion	20%	Convert qualified/contacted leads into bookings.
Lead Outreach & Follow-Up	15%	Promptly work real leads and follow-ups.
Routing / Idle-Time Management	10%	Reduce avoidable groomer idle time.
Booking Quality / Accuracy	10%	Accurate customer, pet, address, vet and MoeGo information.
Future / Rebooking Ask	5%	Ask for the next appointment.
Customer Review Ask	5%	Ask appropriate customers for a review.
Communication / Responsiveness	5%	Slack, call center, manager communication and reporting.

🎧 Dispatcher & Shift

Dispatcher Name Report Date

Logout Time

Market / Coverage

Report To: Pone + Regional Manager

Cincinnati reports also go to Shelbi. Cleveland reports also go to Amanda. Reports covering both markets go to all three.

📅 Booking Results

Qualified / Contacted New Leads

Lead rule: No answer/no customer contact = outreach activity, NOT a lead.

Appointments Booked Today

Booking Conversion

0.0%

Total Outreach

Open / Unbooked Leads Requiring Follow-Up

Cancellation / Open Spots Available to Recover

Appointments Successfully Recovered

Recovery Rate

0.0%

Recovered ÷ available openings

📣 Customer Outreach by Channel

Number of customers/leads you personally reached out to today.

Yelp

MoeGo

Thumbtack

Phone / Text / Other

⭐ Review Requests

Check each platform you asked customers to review today.

Asked for a Google review

Asked for a Thumbtack review

Asked for a Yelp review

✅ Booking Quality Checklist

Use this as a quick quality check on customer conversations and bookings.

Explained the grooming service, timing, pricing expectations and what happens next

Explained required vaccination / veterinary-document requirements when applicable

Confirmed complete service address and contact information

Confirmed pet details needed for an accurate appointment: breed, size/weight, age, coat/condition and service requested

Asked about future / recurring booking or rebooking

Asked: “Is there anything else we can do to make your day better when booking with us?”

Entered clear customer/pet notes in MoeGo so the groomer and next dispatcher have the information they need

Confirmed appointment date/time and next-step expectations before ending the conversation

🚐 Route & Team Responsiveness

Did you actively review routes / open time and work to reduce avoidable groomer idle time? Did you stay on top of Slack, call-center messages, and manager communication during your shift?

📊 LIVE Dispatcher KPI Performance — 100 Points

Live performance score for this daily report. Booking and recovery categories are scored only when real opportunities exist; unavailable opportunities are N/A, not zero.

Daily KPI

0 / 100

Today

Monthly Groomer Incentive

Up to $200.00

Groomer Incentive: Regular groomers earn a tiered monthly bonus: 91–100% = $200.00, 81–90% = $150.00, 71–80% = $100.00, and 70% or below = Needs Improvement / $0.00. Managers who also groom are excluded from this separate Groomer bonus because their Groomer KPI is combined into their Manager KPI.

Running monthly average

Performance Level

Incomplete

Estimated Monthly Bonus

$0.00

Quality Checklist

KPI	Weight	Today's Result	Points
Recovered Bookings / Filled Open Spots	30%	—	0 / 30
New Booking Conversion	20%	—	0 / 20
Lead Outreach & Follow-Up	15%	—	0 / 15
Routing / Idle-Time Management	10%	—	0 / 10
Booking Quality / Accuracy	10%	—	0 / 10
Future / Rebooking Ask	5%	—	0 / 5
Customer Review Ask	5%	—	0 / 5
Communication / Responsiveness	5%	—	0 / 5

Recommended Monthly Incentive 95–100 = $300.00 • 90–94 = $225.00 • 85–89 = $150.00 • 80–84 = $75.00 • Below 80 = $0.00.

Quality Gate: A dispatcher is not bonus-eligible for the month if there is confirmed falsification, serious booking misconduct, or repeated failure to document required customer/booking information. Nicole reviews the final monthly result.

🔁 Follow-Up & Recovery

Pending customers followed up today Customers who did not respond after follow-up Tomorrow / Next 48 Hours

⚠️ Issues / Escalation

Any issue today?

💡 How Can We Make It Better?

What slowed you down or made booking harder today? One improvement you recommend

✍️ Daily Sign-Off

I certify that this daily dispatcher report is accurate and complete.

Dispatcher Signature

Sign below to acknowledge the complete daily dispatcher summary.

🐾 Groomer

Groomer Name Work Date

Today is selected automatically. Choose an earlier work date if submitting a report late (up to seven days).

Furryland Location

Report routing: Cincinnati groomer summaries also go to Shelbi. Cleveland groomer summaries also go to Amanda.

Assigned Van

🚐 Van Mileage Record

Required every workday. Record the odometer total after your final route. No starting reading is needed. This is not the number of miles driven today.

End-of-Day Odometer (miles)

Enter your end-of-day odometer reading.

Mileage / Route Notes

⛽ Fuel & Supply Receipts

Did you fill up with fuel or buy supplies today?

Vehicle & Daily Shift Checklist

Safe van • Ready equipment • Charged phone • Clean closeout

0/0 CompletedComplete every daily item

Customer Results

Do you have any add-on today?

Do you have a customer review today?

If Yes, enter the customer name. If No, no additional information is required.

💵 Cash / Deposit

⚠️ IMPORTANT — COMPANY CASH IS A SERIOUS RESPONSIBILITY

Did you receive any cash or deposit today?

📝 End-of-Day Notes

Problems, customer concerns, equipment issues, or anything your manager should know Report photos or supporting pictures

No report photos selected.

Each selected picture will be retained for this report and included in the emailed report.

📊 Groomer KPI Performance

Daily performance feeds the monthly score.

Daily KPI0%

Complete today's items to see your Daily KPI.

Groomer KPI	Weight
On-Time to Customer Appointments	20%
Attendance / Scheduled Shifts	20%
Customer Satisfaction / No Valid Complaints	15%
Excellent Driving / No At-Fault Accident	15%
Completes Daily Tasks & Responsibilities	5%
Helps Clean & Organize Flex Space	10%
Customer Add-Ons	2.5%
Customer Reviews	2.5%
Positive Attitude & Encouragement	5%
Teamwork / Helps Teammates	2.5%
Communication / Ideas & Concerns Constructively	2.5%
TOTAL	100%

✍️ Groomer Daily Acknowledgment

I certify that the information I entered is accurate and that I completed the tasks marked above.

Groomer Signature Required for every report

Sign once here to acknowledge this entire daily report, including mileage, purchases, and any cash/deposit details. Your signature is included with the submitted report.

Furryland of Cleveland and Cincinnati

📲 Install Furryland App

Customer Reviews

Choose Your Portal

Quick Media

Furryland of Cleveland and Cincinnati

Manager

📋 Today’s Work

Essential Manager Summary

✂️ Manager Grooming

Groomers Working Today

Manager Grooming Responsibilities

Attendance

Groomer Add-On Performance

Customer / Employee Incident or Grooming Quality

Flex Space Cleaning & Organization

Van / Equipment

Safety

Training & Coaching

📦 Supplies List

📊 KPI Daily Evidence

📈 KPI Rollup

🎯 Overall Manager KPI Scorecard — 100%

💳 Company Money & Deposit Proof

Manager Signature & Acknowledgment

Daily Summary Preview

Furryland of Cleveland and Cincinnati

📅 Dashboard Period

🏆 Dispatcher Performance

💰 Monthly Incentive Guide

🎯 What Nicole Should Coach

📊 Dispatcher KPI Scorecard — 100 Points

Furryland of Cleveland and Cincinnati

🎧 Dispatcher & Shift

📅 Booking Results

📣 Customer Outreach by Channel

⭐ Review Requests

✅ Booking Quality Checklist

🚐 Route & Team Responsiveness

📊 LIVE Dispatcher KPI Performance — 100 Points

🔁 Follow-Up & Recovery

⚠️ Issues / Escalation

💡 How Can We Make It Better?

✍️ Daily Sign-Off

Dispatcher Signature

Dispatcher Report Submitted Successfully ✓

Furryland of Cleveland and Cincinnati

🐾 Groomer

🚐 Van Mileage Record

⛽ Fuel & Supply Receipts

Vehicle & Daily Shift Checklist

Customer Results

💵 Cash / Deposit

📝 End-of-Day Notes

📊 Groomer KPI Performance

✍️ Groomer Daily Acknowledgment

Groomer Daily Closeout Submitted Successfully ✓